1. Overview & POPIA Compliance

BSC Ignite Agency (“the Agency,” “we,” “us,” and “our”) is committed to protecting the privacy and personal information of our clients, speakers, and coaches. This Privacy Policy outlines our practices regarding the collection, use, and processing of personal information in accordance with the South African Protection of Personal Information Act (POPI Act or POPIA), as well as international standards such as the GDPR.

This policy applies to our website, the BSC Ignite ecosystem, and our operational audits. By engaging with our services, you consent to the processing of your data as described herein.

2. Information We Collect (The "Audit" Data)

As a business optimisation agency, we collect information necessary to perform technical audits and marketing services:

Voluntary Information: Name, professional title, email, WhatsApp/phone number, and business revenue data provided during our "Operational Efficiency Audits."

Operational Data: Information regarding your current tech stack (e.g., use of Monday.com, Sage, Kajabi) and team size.

Automated Data: IP addresses and cookies are used to improve your experience on our platform.

3. Purpose of Processing (Why We Need Your Data)

In line with POPIA’s "Condition 3" (Purpose Specification), we only process data for:

Service Delivery: Conducting the 6-slide Operational Audit to identify tech-stack redundancies.

Business Optimisation: Proposing consolidated solutions via the BSC Ignite ecosystem to reduce your overhead.

Communication: Sending newsletters, security updates, and marketing materials relevant to coaches and speakers.

Team Management: Utilising GHL's Task and Opportunity features to manage client pipelines effectively.

4. Your Rights as a Data Subject

Under POPIA and global regulations, you have the following rights:

Right to Access: You may request a record of the personal information we hold about you.

Right to Correction: You can request that we update or correct inaccurate or out-of-date information.

Right to Objection: You may object to the processing of your information for direct marketing purposes.

Right to Deletion: You may request that we destroy or delete your personal record (the "Right to be Forgotten").

5. Data Security & Storage

We implement "reasonable and appropriate" technical and organisational measures to prevent loss, damage, or unauthorised access to your data.

Location: While our agency is based in Pretoria, South Africa, our platform utilises secure global infrastructure. We ensure that any international data transfers comply with POPIA's requirements for trans-border data flows.

Breach Notification: In the event of a data breach, we will notify the Information Regulator (South Africa) and affected data subjects as soon as reasonably possible.

6. Third-Party Sharing

We do not sell your personal information. We only share data with:

Sub-processors: Our technical infrastructure (LeadConnector/HighLevel), which hosts the BSC Ignite ecosystem.

Legal Necessity: When required by South African law or regulatory bodies.

7. Contact Our Information Officer

In compliance with POPIA, we have appointed an Information Officer to oversee data privacy. For any queries, please contact:

BSC Ignite Agency Email: [email protected]